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Fastest way to resolve a specific question: KYC verification, withdrawal status, terms on an active bonus. English-speaking agents available 24/7.
Start a chatHelp and support center at Shikaka Casino
Our English-speaking support team has your back 24/7. Four channels available depending on how urgent your request is.
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Average response: 10 to 24 hours
Best for requests that need attachments (KYC docs, screenshots, tax paperwork). Every ticket is logged in your member area for easy tracking.
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Over 200 articles covering signup, identity verification, payment methods, bonuses, VIP Club, and responsible gaming tools. Answers in seconds.
Browse articlesDedicated VIP Line
Tiers 4 & 5 only
Top-tier VIP Club members get a personal account host reachable directly via private messaging, including weekends and holidays.
See the VIP programQuick Answers
The six topics that come up most often in our support inbox.
How long does KYC verification take?
Our compliance team reviews submitted documents within 24 to 72 business hours. Most cases get approved same-day. You can speed things up by sending sharp, complete, and recent photos (under 3 months old for the proof of address).
I forgot my password, what do I do?
From the login page, click "Forgot password?" and enter the email tied to your account. A reset link, valid for 30 minutes, will land in your inbox. If you don't see it, check your spam folder, then contact live chat.
Why is my withdrawal request pending?
Three main reasons: KYC verification not yet approved, monthly cap for your VIP tier reached, or wagering on an active bonus not yet cleared. The exact status shows up in the "History" tab of your player account. Our payments team is available for any clarification.
How do I adjust my playing limits?
Head to My Account > Responsible Gaming. From there, you can set a daily / weekly / monthly deposit limit, a max bet per spin, a net loss cap, or activate a temporary cool-off (24h, 7 days, 30 days) or permanent self-exclusion.
Can I use free spins on any game?
No, free spins are tied to a specific lineup of slots (typically Pragmatic Play, Hacksaw Gaming, and Spinomenal). The exact list appears in your promotions tab when they get credited. Winnings from free spins must then be wagered 40 times before withdrawal.
How do I permanently close my account?
Any permanent closure is handled by our support team via live chat or email. Before closing, the available balance is refunded to your usual payment method (subject to valid KYC). Permanent closure is irreversible, in line with responsible gaming policy.
Responsible Gaming
Keep Playing Fun
Gambling can carry serious risks: debt, isolation, addiction. Set yourself a monthly budget before each session, never wager money you need to live on, and turn on the safety tools in your player area: deposit limits, max bet per spin, max session time, or self-exclusion (reversible or permanent).
If you or someone close to you loses control, several accredited organizations are available to listen in complete confidence. The lines below are anonymous and free to use.
- NCPG (National Council on Problem Gambling)1-800-GAMBLER (1-800-426-2537)Free helpline, available 24/7 nationwide
- BeGambleAwarebegambleaware.orgInternational support, anonymous and free
- GamCaregamcare.org.ukFree counseling and online forum support
18+
Shikaka Casino is for adults of legal gambling age only. Participation by minors is strictly prohibited.